Refund Policy

1.0 We will notify you once we have received and inspected your return. The refund approval will be based on the return policy provided.

1.1 All Products ordered from the Website and successfully delivered to the User by the respective Seller may be returned to the Seller in accordance with the terms contained in the respective Seller policy.

1.2. However no products will be accepted by the Seller if,

  • (a) The products have been damaged by the user
  • (b) If there is a change in the quality, quantity or other characteristics of the Product
  • (c) If as per the Seller the product returned is not the Product that was delivered
  • (d) Any other circumstances that the Website or the Seller may notify or appropriate from time to time.

1.3 In case of returns:

  • 1. Return : Size exchange should be initiated within 7 days of order delivery.
  • 2. The tags on the product should be intact.
  • 3. The product should be unwashed, unused and in an undamaged condition.
  • 4. The item needs to be returned along with the original packaging.

1.4   In case of any discrepancy in the status of reverse pick up of a Product, (where the Users claims the Product has been returned, while our system suggests otherwise) refund will be initiated only if the Users successfully furnishes the slip given at the time of the pick-up.

1.5   Size exchange can be availed at the special price of an item. Please take note that this is applicable only on Products that are exchangeable, as mentioned on the product page.

1.6   Once returned or in case the User does not receive the delivery within the time period agreed the User will be entitled to claim refund of the entire cost of the Product after adjusting relevant courier charges and such other charges that the Website may at its own discretion deduct. In case a User does not raise a refund claim as per the Terms, the User shall be ineligible for a refund. In the event, the refund facility is not available in full or in part for certain Products, the User shall not be entitled to a refund in respect of such Products.

1.7   All Products ordered by the User shall be eligible to be replaced in accordance with the Seller’s replacement policy as indicated herein above, if the Product delivered is damaged, soiled or is different from the Product specifications mentioned on the Website.

1.8   In case of exchange, the differential amount, if any, shall be forfeited. This will apply irrespective of any increase or decrease in the price of the product being exchanged.

1.9   For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode.

1.10 All refunds shall be made in Indian Rupees only.

1.11 The User acknowledges that the Website will not be liable for any damages, interests or claims etc. resulting from non-processing an order or any delay in processing an order which is beyond control of the Website.